Our Story

Times Circle was founded in 1995 as a local watch store serving the neighbourhood in Richmond Hill and Markham. Since then, we have expanded into two more locations in Markham: First Markham Place and Pacific Mall. We have a wider selection of Swiss made brands and Japanese brands such as Longines, Tissot, Mido, Swatch, Seiko, Casio and Citizen. Our online boutique store is now up and running to serve more at home customers. We will continue to serve all of our neighbours both in-person and online.

Authenticity

Every timepiece sold by Times Circle and www.timescircle.ca are 100% authentic. We are an Authorized Retailer and all timepieces are accompanied by a manufacturer warranty.

Return Policy

All purchases in store and online are final sale.

No refund. No exchange.

Terms, Conditions & Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.timescircle.ca (the “Site”).

PRIVACY POLICY

Protecting your privacy is important to Times Circle. This Privacy Policy (“Policy”) explains how Times Circle collects, uses, shares and discloses the personal information you may provide when you visit or make a purchase from www.timescircle.ca (the “Site”), through our online contact form, electronic publications, newsletters, and announcements (“Electronic Communications”), as well as in our stores. Any personal information that you provide to us will be treated with care, and subject to this Policy, will not be used or disclosed in ways to which you have not consented, or which are not otherwise permitted or required by law.

Please be sure to read this Policy before submitting your personal information to us. By submitting your personal information to us, you signify your consent to our collection, use, and disclosure of your personal information in accordance with this Policy, as amended from time to time. If you do not agree with this Policy, please do not submit your personal information to us.

BEFORE USING OUR SITES, PLEASE READ THIS PRIVACY POLICY CAREFULLY.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the site, this is collected and used for and from Google/Facebook marketing.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Canadian E-transfer information, POS information if given), email address, and phone number. We refer to this information as “Order Information”.

With Google Analytics, we also track your demographics which range from Interests, Geography, Gender, Age, as well as site behavior.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

There may be links from our Sites to other web sites; note that this Privacy Policy applies only to our Sites and not to web sites of other companies or organizations to which our Sites may be linked. You must check on any linked sites for the privacy policy that applies to that site and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked site. These links to third party websites are provided as a convenience and are for informational purposes only. The Company does not endorse, and is not responsible for, these linked websites.

Although you are not required to register to access our Sites, you may be asked to provide us with personal information when you visit certain sections of our Sites. Your use of our Sites signifies your acknowledgement and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use our Sites. Your continued use of the Sites signifies your acceptance of these terms and any changes in effect at the time of use.

COLLECTION OF PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;

  • Screen our orders for potential risk or fraud; and

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

  • Send marketing emails

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

DISCLOSURE OF INFORMATION

The Company will not disclose personal information that you provide on its Sites to any third parties other than to a Company agent except: i) in accordance with the terms of this Privacy Policy, or ii) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order, and/or iii) if you are reporting an adverse event/side effect, in which case the Company may be required to disclose such information to bodies such as, but not limited to, Canadian and/or international regulatory authorities. Please note that any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different than those that apply in Canada.

ACCEPTANCE OF OUR PRIVACY POLICY:

By using this Site or any other Times Circle Site or interactive banner ads, you signify your acceptance of our Privacy Policy, and you adhere to the terms and conditions posted on the Site. By submitting your information, you agree that it will be governed by our Privacy Policy.